We at ecare India completely understand your concern about communication, data protection and security while outsourcing. We have invested in state-of-art technology to ensure that there is seamless communication and uninterrupted flow of data. Our stringent security measures ensure that all the information transmission is completely secure.

Spread over an area of 15000 sq feet, we operate from a state-of-the-art facility located in Chennai which is also referred to as the Detroit of South Asia. With 450+ workstations, our office premises provide ample scope for expansion. Being located in Chennai, which has a broad industrial base in car, technology, hardware manufacturing and healthcare services, we enjoy economies of scale and various other benefits.

Physical Security

Our premises are manned 24/7 with security personnel. Photo ID access screening as well as biometrics access screening is employed for an added level of security. Closed Circuit Television (CCTV) have been installed across the premises which is continuously monitored by the security personnel. Access to the servers has an additional layer of access restrictions and can be accessed by authorized personnel only.

Technology

We use Cisco Routers for the connectivity. Cisco and Sonic wall firewalls ensure that the network is protected and handle multiple encrypted VPN's. Dell Servers ensure optimal performance. We use high end EPABX from Tadiran, Israel, leaders in Telecommunication products, for our Call center.

Connectivity

We work with more than one Internet Service Providers (ISP) for our Internet connectivity. This ensures redundancy if there is a failure of connectivity at one ISP. Sufficient Internet bandwidth has been made available to prevent congestion. 128-bit encryption is used for connectivity between our office and the clients office.

Security and Confidentiality

We at ecare India are very cautious about security and take it very seriously. Various steps have been taken to ensure data protection and network security:

Data Security

Confidentiality and Non Disclosure Agreements, which are legally binding formal agreements. These are signed with our customers as well as our employees and any other third party who access your information to ensure that the information is fully protected.

Individual employee login for accessing the systems to ensure that the data is not tampered with in any manner.

Network and Windows Login

Antivirus Protection

Auditing, reporting and monitoring at every stage of business process

Network Security

Managed Switches are used to create Multiple VLAN's with defined security policies. Folder level security access in the Servers ensures availability of data only to the resources that need to have access to it. USB ports are disabled to ensure external media such as pen drives are not used to copy data. Internet access is restricted and sites such as Yahoo, Hotmail and Gmail are all blocked. Anti-virus softwares are configured for Automatic Updation to ensure they are capable of handling even the latest virus threats.

Power Backup

We have installed UPS to ensure uninterrupted power supply in the event of power disruption. Standby generators are also installed to further guarantee consistent operations.