Experienced Team. Advanced Infrastructure. Trusted Results.
Empowering healthcare organizations with skilled professionals, secure technology, and scalable infrastructure to deliver accurate, efficient, and reliable healthcare outsourcing solutions.
Our Greatest Asset: The Team
With a dedicated workforce of over 1500 people, e-care India boasts one of the lowest attrition rates in the industry. Our culture of continuous learning and professional excellence ensures that our clients receive consistent, high-quality RCM services 24/7.
- Certified Medical Coders and Billing Experts
- 24/7 Operational Capability Across Time Zones
- Structured Career Growth & Training Programs
Our Infrastructure
With a dedicated workforce of over 1500 people, e-care India boasts one of the lowest attrition rates in the industry. Our culture of continuous learning and professional excellence ensures that our clients receive consistent, high-quality RCM services 24/7.
Spread over an area of 35,000 sq feet, we operate from 2 state-of-the-art facilities located in Chennai which is also referred to as the Detroit of South Asia. e-care also has 1 facility in Tirunelveli about 400 miles south of Chennai which functions primarily as a Disaster Recovery Center for Business Continuity for seamless delivery of services to our clients. With 650+ workstations, our office premises provide ample scope for expansion. Being located in Chennai, which has a broad industrial base in car, technology, hardware manufacturing and healthcare services, we enjoy economies of scale and various other benefits.
Physical Security
Our premises are manned 24/7 with security personnel. Access to our facilities are through a triple authentication process – Photo ID+Access Card+Biometric (finger print). Closed Circuit Television (CCTV) cameras have been installed across the premises which are continuously monitored by the security personnel. Access to the servers have an additional layer of access restrictions and can be accessed by authorized personnel only.
Technology
We use SonicWALL and Sophos Firewall for the connectivity. SonicWALL and Sophos firewalls ensure that the network is protected and handle multiple encrypted VPN’s. Dell Servers ensure optimal performance. We use high end IP PBX from Asterix and unified leaders in Telecommunication products, for our Call center.
Connectivity
We work with more than one Internet Service Providers (ISP) for our Internet connectivity. This ensures redundancy if there is a failure of connectivity at one ISP. Sufficient Internet bandwidth has been made available to prevent congestion. 128-bit encryption is used for connectivity between our office and the client’s location.
Security and Confidentiality
We at e-care India are very cautious about security and take it very seriously. Various steps have been taken to ensure data protection and network security. See our Security page for more details