- How many medical billing clients does the company work for? - To know how work of new clients could be done properly without interruption or pressure from other clients
- Know and analyze the benefits from the provider of healthcare outsourcing services
- Do a complete cost analysis. Ask if there are hidden costs with medical billing
- Compare the benefits that the medical billing company provides with the benefits of doing medical billing with ’in-house’ teams
- Know the deadline that is set-up for task accomplishment in each specialty. This is the SLA - The service level agreement, highly important for timely delivery of services
- Know the details about the medical billing software used. Will the healthcare outsourcing services provider work on already existing software or do they force to switch to their software?
- Is the technological infrastructure flexible to make changes if required? - In case of adding new medical billing clients to the database, process changes etc.
- Is the medical billing company supported with the latest technology and bandwidth to perform the functions?
- Confirm the process accuracy percentage - errors in the process might lead to delay or denial of payment
- Know the basic information about the employees - How many employees work in the company, how many are certified etc.
- The most important: Know the business continuity plan in case of emergency, disaster or epidemic disease. How is the plan structured to continue delivering services?
Healthcare Outsourcing Services
How to choose a good Healthcare Outsourcing Service?
There are lots of aspects that an outsourcer should think about, while signing an agreement with a provider of healthcare outsourcing services.
Here are some questions and guidelines to analyze the qualities of a good medical billing company for outsourcing:
- Check if the medical billing company is HIPAA compliant. Find if the medical billing company is ISO certified - ensures higher levels of process efficiency
- Ask the medical billing service provider, how the company secures patient information apart from the HIPAA compliance
- Know the company’s experience in the medical billing field. Higher the experience, more are the benefits by outsourcing medical billing to them
- Know the company’s business strategy. A well-laid business plan of the healthcare outsourcing service provider can save unbelievable dollars in medical billing
If already working with a medical billing company,
check if that healthcare outsourcing services provider is doing well:
- How is the performance?
- Are tasks completed on time or delayed?
- Flexibility and Adaptability? – adding more people when volumes spike or complete a task on priority on request
- Provide Monthly reports and compare improvements with baseline?
- Importance to client satisfaction – just a vendor or an active partner?
- Savings – enough to continue with the same healthcare outsourcing services provider?
- Availability – for queries and business communication.
Prepare a checklist and make sure that a due-diligence is done that covers the above aspects.
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