What Sets Us Apart
We’re not just another offshore billing vendor — we’re an extension of your team. With 25+ years in the US healthcare domain, we’ve mastered multi-specialty billing, payer communication, and end-to-end RCM operations. Every process we follow is HIPAA-compliant, supported by secure infrastructure and constant quality monitoring. Dedicated account managers ensure clear communication, and real-time dashboards give you complete transparency into your revenue performance.
How We Work — Complete Revenue Cycle Management
Our process covers every stage of the Revenue Cycle Management (RCM) journey, ensuring that every dollar earned is accurately billed, tracked, and collected.
1. Patient Registration & Demographics Entry
We begin with accurate patient data entry, demographics, insurance details, and eligibility checks, to prevent downstream claim issues.
2. Insurance Eligibility & Verification
Our team verifies coverage, copays, deductibles, and authorization requirements before the patient visit to minimize rejections later.
3. Medical Coding
Certified coders assign accurate ICD-10, CPT, and HCPCS codes to ensure claims meet payer standards and compliance requirements.
4. Charge Entry
Every charge is entered with precision, reviewed for completeness, and mapped to the correct provider, payer, and patient details.
5. Claim Scrubbing & Submission
Claims are scrubbed through automated and manual checks to detect any errors before submission. Clean claims are then filed electronically with payers for faster processing.
6. Payment Posting
Payments, adjustments, and write-offs are posted promptly and reconciled with EOBs and ERA files for full transparency.
7. Denial Management
Our team identifies denial trends, performs root-cause analysis, and files appeals with supporting documentation to recover lost revenue.
8. Accounts Receivable (AR) Follow-up
Dedicated AR teams follow up on unpaid or underpaid claims, maintain regular contact with payers, and push claims through to resolution.
9. Patient Billing & Support
We handle patient statements, payment plans, and billing inquiries with clarity and professionalism to maintain a positive patient experience.
10. Reporting & Analytics
Detailed reports provide insights into collections, denial trends, turnaround times, and performance KPIs — empowering you to make data-driven financial decisions.
Each stage of our RCM process is carefully monitored, ensuring quality, compliance, and measurable revenue growth.
